Terms of Service

Effective Date: September 29, 2026

Welcome to Al Nayyab. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Al Nayyab

Al Nayyab is an online store serving customers in the Kingdom of Saudi Arabia (KSA).

Throughout these Terms, the words “we,” “us,” “our,” and “Al Nayyab” refer to our store. The words “you” and “customer” refer to the person using our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of our website.

• Copy, reproduce, or use our content without permission.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where there is a legitimate reason to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to:

• Correct errors or inaccuracies.

• Update product information.

• Change product availability.

• Limit quantities available for purchase.

• Discontinue products when necessary.

4. Prices and Payment

All prices displayed on our website are shown in Saudi Riyals (SAR) unless otherwise stated.

The total price payable will be displayed during checkout before you complete your order.

Available payment methods may include credit/debit cards, electronic payment methods, cash on delivery, or other payment options displayed at checkout.

We reserve the right to correct pricing errors. If an incorrect price has been displayed due to an obvious error, we may contact you before processing the order.

5. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

After placing your order, you may receive an order confirmation. Receiving an order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.

We reserve the right to cancel or decline an order where there is a legitimate reason, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Incorrect customer or delivery information.

• Other circumstances permitted by applicable law.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy and applicable law.

6. Shipping and Delivery

We aim to deliver orders within the estimated delivery period displayed on our website or communicated to you.

Delivery times may vary due to factors such as:

• Delivery location.

• Courier delays.

• Weather conditions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

We are not responsible for delays caused by incorrect information supplied by the customer or circumstances beyond our reasonable control.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By placing an order with Al Nayyab, you acknowledge that our Return & Refund Policy forms part of these Terms of Service.

Nothing in our policies is intended to restrict any mandatory consumer rights available under the applicable laws and regulations of the Kingdom of Saudi Arabia.

8. Customer Information

You are responsible for providing accurate and complete information when creating an account or placing an order.

This may include:

• Full name

• Mobile number

• Email address

• Delivery address

• Payment information

• Other information required to process your order

You agree to update your information when necessary so that we can process and deliver your order correctly.

9. Intellectual Property

All content available on the Al Nayyab website, including but not limited to:

• Logos

• Brand names

• Product images

• Text

• Graphics

• Designs

• Website layout

• Videos

• Other original materials

may be owned by or licensed to Al Nayyab and may not be copied, reproduced, modified, distributed, or used commercially without appropriate authorization.

10. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, advertising platforms, and other technology providers.

Your use of certain third-party services may also be subject to their respective terms and policies.

We are not responsible for the independent policies or practices of third-party providers.

11. Limitation of Liability

To the extent permitted by applicable law, Al Nayyab will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, technical failures, interruptions, or third-party service failures.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable Saudi Arabian law.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated version will be posted on this page with the revised effective date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any disputes will be handled in accordance with the applicable laws and jurisdiction of the Kingdom of Saudi Arabia.

15. Contact Us

If you have questions about these Terms of Service, your order, or our services, please contact Al Nayyab Customer Support through the contact information provided on our website.

Store: Al Nayyab
Country: Kingdom of Saudi Arabia (KSA)

Please include your order number and relevant details when contacting us about an order so that we can assist you efficiently.